Shipping + Policies
For items that are made to order, the time I need to create with care varies per piece, as well as how many open orders I currently have ahead of yours. The general demands of being a human on planet earth can be quite time consuming as well, so please take into account that as a small business, it's just me tending to both my personal and professional life! I appreciate your love, support, and patience for the alchemy that is both my life and craft.
- If your item is one of a kind and ready to ship (every piece thats in a specific collection is in this category) it will be on its way to you within 3 days of purchase - most often, next day.
- Almost always, every made to order piece will be sent between 14-21 business days after purchase - made to order means custom made!
- During busier times, MTO may take up to 28-35 business days to ship - please consider too that business days exclude weekends + holidays.
- If you have an event, or other reason for needing an order ASAP, please reach out! We can usually work something out together.
- Once orders are dropped off at USPS, you can track them via the tracking number sent directly to the email used at checkout. Please note that I have no control over how long items take to arrive once they are out of my hands.
- I am not responsible for orders lost or damaged in the shipping process, though do reach out if you believe this to have happened to you.
Due to the handmade and one of a kind nature of my craft, returns are not accepted. Exchanges are accepted on a case by case basis.
Conditions of exchange:
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the exchange will not be honored.
got a question? email me at AllThatGlittersJewelryCo@gmail.com and I'll get back to you as soon as I can!